Global Perspective

Critical Result Areas

- 01

SAFETY

  • We are committed to the provision of a safe, environmentally friendly workplace.
  • We achieve this be ensuring our people have the appropriate skills to operate safely and that our equipment, machinery and workplace are safe and well maintained.
  • We involve our people, at ALL levels, in developing and maintaining our Safety systems.
  • Through our Safety systems we nurture a culture of Safe work practices at every level of our organization.
- 02

PEOPLE

  • We recognize the vital contribution of our people in ensuring our ability to meet customer expectations.
  • To this end we have stated roles and responsibilities for each person at every level of our organization.
  • We provide an environment, systems and processes that ensures our people have the appropriate skills and competencies to carry out their jobs and that they are appropriately recognized and rewarded.
  • We encourage our people, at ALL levels, to be involved in the achievement of business outcomes.
  • We nurture a culture of respect, loyalty and teamwork.
- 03

QUALITY

  • We are committed to the provision of consistent, reproducible, high quality output, whether product or service.
  • We achieve this by ensuring that our products always meet specification.
  • Our Quality Systems are supported, developed and maintained by our people, partners and suppliers.
  • Through our Quality Systems we nurture a culture of business improvement, customer focus and innovation.
- 04

CUSTOMER

  • We are committed to customer satisfaction.
  • We recognize that our customers are both internal and external to our organization.
  • At ALL times, we work with our customers to ensure satisfaction in the service we provide, be it quantity, specification and timeliness of supply.
  • We have in place processes and procedures that enable us to provide excellent service to ALL our customers
- 05

CONTINUAL IMPROVEMENT

  • We are committed to the provision of high quality output, whether product or service.
  • We achieve this by ensuring our processes are optimized, and that our procedures are constantly reviewed for their efficiency and effectiveness.
  • We nurture a culture of continual improvement, aimed at improved customer satisfaction and competitive advantage.
- 06

PLANNING & EXECUTION

  • We are committed to the use of a formal, structured planning and execution process, supported by systems, which ensure our ability to meet customer expectation and provide competitive advantage.
  • We achieve this by using one, central planning and control process. By disciplined use of a formal planning and execution process we ensure the elimination of informal systems and all non-value add activities.